Online Shopping FAQ’s


What is online shopping?

Online shopping or e-shopping is a form of electronic commerce which allows consumers to directly buy goods or services from a seller over the Internet using a web browser.

I am new to online shopping; please guide me through steps for safe online shopping.

Click here to visit online shopping guide, prepared with intention to help online shopping beginners.

What are outright advantages & limitation of online shopping?

Advantages:

  • Convenience – You shop whenever you want to – online shops are never closed.
  • Saves time – Much quicker and less hassle.
  • Greater choice – You can buy items not available locally.
  • Better prices – You can compare prices between suppliers. Internet offers bargain prices not available elsewhere.
  • No travel costs, traffic jams or car parking space needed. No queuing at checkouts. Weather doesn’t matter.
  • Convenient delivery at doorstep.

 

Limitation:

  • Security can be an issue.  How safe is it to shop online?
  • You only see a picture of the item you want to buy. Feel factor is missing.
  • Must wait for delivery.
  • Although most online sellers are offering free shipping, may need to  incur shipping costs on low value item shopping.
  • Customer service may be poor or not exist in some remote areas.
  • No personal contact. Problems have to be sorted through call, email or FAQs.

I have seen a couple of Loot Deal online, How are they being sold at such an incredibly lower price?

There are multiple reasons depending upon product, sites, trend etc. However, a few common reasons are;

  •  Running an online store is cheaper than a high street establishment. Expenses such as electricity, rent, fixtures, fittings, salaries are less for an online store. Even for those operators with both presences, customer needs are met with reduced costs if they buy online.
  • Tying up with manufacturer and selling directly to end customer saving many overheads and other expenses, such as distributors, dealers, logistics, storage etc.
  • Exposure to pan India customer base, which is not the case for any high street shop.
  •  For saving on shipping cost, most sellers have tied up with logistic partners at minimal shipping rates and others have established their own logistic services.

Which are established, verified and trustworthy online stores in India?

Click here to visit list of are established, verified and trustworthy online stores in India.

How secure is online shopping? Please share a few important tips to make is safer.

  • Mostly, online shopping is safer is done from verified, trustworthy sellers listed here.
  • As all of our data which is enter by us during payment is passed using 128/256 bit ssl encryption. SSl stands *S*ecure *S*ocket *L*ayer. It helps us from Eavesdropping. Eavesdropping is a network layer attack consisting of capturing packets from the network transmitted by others’ computers and reading the data content in search of sensitive information like passwords, session tokens, or any kind of confidential information. It is assumed that to crack a message encrypted with 128 bit ssl encryption would take significantly longer than the age of the universe using conventional technology. But there are other risks like Keyloggers, Trojans (RATs). Keyloggers basically is a program which silently logs the keystrokes. So it logs the keys every time when it is pressed and send those logs to creator of that program. Using FTP or Http. Whereas Trojans are more dangerous as they are much more complexed and have much more functions they work as keylogger but it can do much more damage like the trojan maker can make contact with the infected pc and use it for its purpose without your knowledge, can disable your antivirus, can theft files from your pc etc. trojan are basically has two parts Server and Client. The administrative part is server which reside at its author or maker. Client is the infectious part which reside in infected pc.
  • Some tips to make online shopping more safer;
    • Always use Virtual Keyboard while entering your confidential information.
    • Always check the address bar so as to protect your data from phishing sites.
    • Keep updated your Antivirus so as to maximise the security.
    • Always use Virtual Machine or Sandboxie to run untrusted application specially downloaded from torrents.
    • Change your 3D-Security Page password time to time.
    • Always use special characters in your password.
    • Use KeyScrambler to prevent from getting key logged.
    • As long as you take precautions, online shopping can be secure, easy and enjoyable.

What are the different modes of payment? Which is the safer mode?

  • Cash on Delivery
  • Credit Card
  • Debit Card
  • Net banking
  • EMI
  • e-Gift voucher (Store based)
  • Wallet (i.e. Paytm, Mobikwik etc.)

Cash on Delivery (C-o-D) is safer mode of payment as, you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.

Where can I find out more about problems I may face as an online shopper?

You may get in touch with respective seller/site via contact number and/or email mentioned on their website.

If the seller is not responding or offering satisfactory resolution, you may raise your complain to various sites/forums;




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